Scam Warning: NHS Track & Trace

From: Sue Berrett

Police Community Support Officer 6439

Bromyard Police Station

You may have already been notified of this scamvia other WMP or NHW notifications, I’m passing on details of a scam in Shropshire (but not necessarily limited to that area) relating to the Track & Trace system:

A phone call from someone purporting to be from the Track and Trace system.  This is a transcript of that call:


Scammer – ‘Good morning, I’m calling from the NHS track and trace service. According to our system, you are likely to have been in close proximity to someone who has tested positive for COVID-19. This means that you now need to self-isolate for 7 days and take a COVID-19 test.’

Victim – ‘OK. Can you tell me who that person was?’

Scammer – ‘I’m not able to tell you that. That is confidential information.’

Victim – ‘Right. Um… so ….’

Scammer – ‘But you do need to be tested within the next 72 hours. So can I just get the best mailing address so that we can send a kit to you?’

Victim – ‘Ok (gives address)’

Scammer – ‘Thank you – and I just need to take a payment card so that we can finalize this and send the kit to you.’

Victim – ‘Sorry – a payment card? I thought this was all free?’

Scammer – ‘No – I’m afraid not. There is a one-off fee of £50 for the kit and test results. Could you read off the long card number for me, please, when you’re ready.’

Victim – ‘No – that’s not right. This is part of the NHS so there’s no charge.’

Scammer – ‘I’m afraid there is. Can you give me the card number please – this is very important, and there are penalties for not complying.’


Victim puts the phone down.


Fortunately the victim in this case had not given any card details and no money handed over.


As with the majority of scams, this would come across as very plausible to the more vulnerable members of our communities.  Please circulate as you see fit.


Kind regards,



Sue Berrett

Police Community Support Officer 6439

Bromyard Police Station

Tel 101 Ext 7723504

Mobile 07773 045837

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